Key Account Staff

The Key Account Staff is responsible for providing customer service for Corporate Accounts, being the main point of contact for existing customers and suppliers, and coordinating with the regional/global team and country operation teams. This position will also interact with customers to provide and process information in response to product and service inquiries, concerns, and requests. The goal is to ensure customer satisfaction and build lasting relationships with Corporate Accounts.
► Customer Service for Global Account:
• Keep and build relationships with customers and their vendors in Vietnam, making for better operations and a good service level.
• Ensure accuracy and timeliness of internal billing submissions.
• Negotiate contracts with CA/CAC/RA tier accounts and offer RFQ rates (if any).
• Provide regular reports to regional teams, customers, and management for internal/external purposes.
• Confirm bookings and monitor cargo shipments to meet Service Level Agreements (SLA).
• Respond to inquiries and handle requests from CA/CAC/RA tier accounts, customer, and their vendors (Booking Request, Spot Rate offer Requests, and Information Requests are mainly categorized).
► Operation Monitoring:
• Conduct regular customer satisfaction surveys and report results.
• Develop and follow a Standard Operating Procedure (SOP) for each transportation mode and/or service.
• Input a daily shipping plan for the booking and operations teams to follow.
• Do regular Customer Satisfaction Surveys as per KWE Vietnam’s format.
• Monitor operations teams and update shipment and/or booking status.
► Other:
• Perform other tasks as assigned by the superiors.
• Verify customers and maintain customer databases.
• Build relationships with customers through visits.
• Attend meetings, conferences, and workshops hosted by clients or headquarters.
• Keep customers informed about market trends and regulations.
• Record activities and deals in the customer relationship management (CRM) system (if any).
• Report to direct superiors as requested.
• Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.

Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Lương tháng 13 + Bonus

Cập nhật gần nhất lúc: 2025-10-03 23:35:03