Khách sạn Sheraton tuyển dụng Nhân viên Trực Tổng đài - Guest Service Agent

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&039; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support the team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake- up calls, and connect and direct calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into the computer, contact the appropriate individual or department (e.g., Bellman, Housekeeping), and follow up with guests to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point- of- sale system. Assist guests with accessing the internet and guestroom entertainment.

Education and Experience

Experienced as Telephonist
Fluent in English Dependability
Bachelor&039;s degree
Experienced in customer service

Interpersonal Skills

Diversity Relations
Interpersonal Skills
Customer Service Orientation
Team Work

Communications

Listening
English Language Proficiency
Telephone Etiquette Skills
Applied Reading
Writing

Analytical Skills

Learning
Problem Solving
Decision- Making
Computer Skills

Organization

Multi- Tasking

Attractive monthly service charge (top in the market)
Attractive remuneration package & 13th month salary
Exciting Birthday Parties with awesome gifts
Duty meal & Uniform provided
Participate in team building and TakeCare activities of the team and hotel
60 days probation with Full salary & Social Insurance
Professional training courses
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (16 hotels & resorts in Vietnam)
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Health check every year
Professional workplace with young, dynamic and awesome team members

Cập nhật gần nhất lúc: 2024-08-23 19:20:03