Kiểm Soát Chất Lượng Cuộc Gọi QA/QC

Proposed report and training plan for agents.
Detect and record non- compliance found.
Quality scoring agent calls.
Coordinate with Trainer and Teamlead to coach and train agents.
Listen call recording/ real time agent consult to consumer.

REQUIREMENTS

Skilled in analyzing records to provide problems and solutions.
At least 6 months experience in QA/QC possition.
Have sense to detect and regcognize non- compiance behavior.
Knowledge and experience in telesales.
Experienced in training and coaching is a plus.
Ability to communicate and inspire employees.

BENEFITS

Consider salary increase in June every year Pay social insurance, health insurance and enjoy full benefits according to labor law Participate in annual team building and Year End Party.
Professional, dynamic working environment, free parking
Not a family company.
Other tasks assiged by OM.
Participate in internal activities: Monthly birthday party, Christmas party. Birthday and holiday gifts for Employees and Families (March 8, June 1, October 20, Mid- Autumn Festival, etc.,,,)
Competitive income according to ability 13th month salary; Quarterly and annual KPI rewards
The company has foreign investment capital.
Propose solution to improve call quality and sales efficiency.

Cập nhật gần nhất lúc: 2024-12-06 04:50:02