L1-Cloud Engineer

• Provide 24 x 7 support on call handling, response to emails etc.


• Working on 12 hours rotating shift or Permanent Night Shift.


• Provide Cloud infra and applications monitoring


• Perform Level 1 troubleshooting on incident


• Handle all categories of ITSM tickets using the ITSM system.


• Generate ad-hoc ITSM reports.


• Apply Operating System, firmware and software patches.


• Implement Change and Service Request


• Escalation of incidents to the appropriate engineers.


• Host Intrusion System definition update


• Perform vulnerability scan using the assigned tools.


• Handle calls from Amazon Connect.

• Should possess at least a Diploma in Computer Science or Computer Engineering..


• Relevant certification in IT such as MCSE/MCSA


• Certified in at least ITIL V3 and above.


• Must be able to speak English fluently and write proper English.

 Minimum Years/Area of Experience

• Minimum 2 years of experience in system administration


• In depth experience in


• Working on AWS Platform


• Familiar with AWS Cloud Watch / System Manager for monitoring.


• Able to perform backup and recovery


• Resolve, restore and re-run failed backup issue


• Troubleshooting and perform escalation in the event difficult incident


• Familiar with ITSM tool (Jira Service Management) and able to categorize ticket correctly.


• Handle AD account issues.


• Customer like and able to handle calls in a professional manner.

• 
  
  • 14 annual leaves
  
  
  • 100% salary during probation
  
  
  • Private assurance
  
  

Cập nhật gần nhất lúc: 2024-12-31 22:45:03