L2 Technical Support Engineer (Service Desk)

Perform other IT- related tasks as required by management.
Receive support requests, incident reports, and inquiries related to technical issues regarding services provided by the company (including Server, Office 365, LeaseLine, VoIP, FTTH, Camera, and Wi- Fi) via email and phone.
Prepare regular reports or as requested by management.
Analyze and categorize information to forward requests to relevant departments while monitoring the progress of their execution.
Monitor the Key Performance Indicators (KPIs) of various units.
Operate the system for monitoring and alerting of incidents, proactively check, and notify customers of any issues.

Bachelor&039;s degree from a university majoring in information technology or telecommunications.
Certifications in System: MCSA/MCSE, or Network/VoIP: CCNA/CCNP.
Basic skills in service management, knowledge of networks, computers, and Microsoft Windows operating systems.
Prioritize experience in support and understanding of services such as LeaseLine, FTTH, VoIP, Server, Mail, M365, Google Platform, and Cloud Platform.
Good communication and problem- solving skills, hardworking, eager to learn, and able to handle work pressure.
Ability to analyze and identify changes, and propose system improvements to serve work requirements.
English proficiency: IELTS 5.0 or higher, fluent communication in English, or HSK3 or higher in Chinese is an advantage.

Annual income equivalent to 18–21 million VND per month (including the 13th- month salary and other bonuses according to company regulations).
According to Labor Law, social insurance is 100% free for FPT employees.
50% discount on FPT internet and television services.
Annual travel and vacation.
Participation in advanced professional and vocational training courses.
Competitive income based on competence and experience, including base salary and job- related allowances.
Regular health check- ups.

Cập nhật gần nhất lúc: 2024-10-15 14:00:03