Lễ Tân Khách Sạn - Guest Service Agent (Novotel Living Saigon South)

MAIN RESPONSIBILITIES
• Follow procedures for cash and security at Front Desk.
• Provide business corner services as required, with correct charges posted to guests.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Ensure reservations have correct tariffs and up- selling techniques.
• Achieve an accurate and logical work sequence.
• Ensure professionalism and accuracy with information and billing during guests’ arrival and departure.
• Ensure messages are accurate and passed on promptly.
• Providing wake up call to guest and ensure these received.
• Maintain a positive selling approach to optimize yield in both occupancy and rates.

Knowledge and Experience
• Graduated University/College with major related to Hospitality
• Fresher or having 6 months experience
• Good reading, writing and oral proficiency in English language
• Working knowledge of MS Excel and Word
• Ability to speak other languages and basic understanding of local languages will be an advantage
Competencies
• Ability to work effectively and contribute in a team
• Good communication and customer contact skills
• Service oriented with an eye for details
• Must be well- presented and professionally groomed at all times
• Self- motivated and energetic

Thẻ phúc lợi dành cho nhân viên cung cấp mức giá chiết khấu tại Accor Hotels trên toàn thế giới.
Phụ cấp ăn trưa, đồng phục, gửi xe miễn phí tại hầm gửi xe của khách sạn.
Phát triển tài năng của bạn thông qua các chương trình học tập của Academy Accor.
Full salary (Ngay trong thời gian thử việc) + Service Charge + Allowance
Đóng BHXH full lương (Ngay trong thời gian thử việc).

Cập nhật gần nhất lúc: 2024-07-19 10:55:02