Lễ Tân Khách Sạn - Guest Service Agent (Novotel Living Saigon South)

MAIN RESPONSIBILITIES
• Ensure reservations have correct tariffs and up- selling techniques.
• Provide business corner services as required, with correct charges posted to guests.
• Follow procedures for cash and security at Front Desk.
• Maintain a positive selling approach to optimize yield in both occupancy and rates.
• Positively respond to all queries (both internal and external), redirect to departments as required.
• Providing wake up call to guest and ensure these received.
• Ensure messages are accurate and passed on promptly.
• Ensure professionalism and accuracy with information and billing during guests’ arrival and departure.
• Achieve an accurate and logical work sequence.

Knowledge and Experience
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Graduated University/College with major related to Hospitality
• Fresher or having 6 months experience
• Working knowledge of MS Excel and Word
Competencies
• Ability to work effectively and contribute in a team
• Self- motivated and energetic
• Good communication and customer contact skills
• Must be well- presented and professionally groomed at all times
• Service oriented with an eye for details

Thẻ phúc lợi dành cho nhân viên cung cấp mức giá chiết khấu tại Accor Hotels trên toàn thế giới.
Full salary (Ngay trong thời gian thử việc) + Service Charge + Allowance
Đóng BHXH full lương (Ngay trong thời gian thử việc).
Phát triển tài năng của bạn thông qua các chương trình học tập của Academy Accor.
Phụ cấp ăn trưa, đồng phục, gửi xe miễn phí tại hầm gửi xe của khách sạn.

Cập nhật gần nhất lúc: 2024-08-17 12:20:02