Lễ Tân Khách Sạn - Guest Service Agent

Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Maintains the cleanliness and neatness of the front desk area.
Assists in pre- registration and blocking of rooms for reservations.
Performing cashier related functions like posting charges to guest accounts, raising paid out&039;s, currency exchange,
Understands room status and room status tracking.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Advise guest of any messages, mail, faxes, etc. received for them.
Attends department meetings.
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check- ins, special requests, and day use rooms.
Knows room locations, types of rooms available, and room rates.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Register guests and assigns rooms. Accommodates special requests whenever possible
Reports any unusual occurrences or requests Supervisor/ Manager.
Process guest check- outs.
Uses proper telephone etiquette.

Able to communicate well in English
Qualifications: vocational school graduation preferably in hotel management
Personal qualities: Overall and detail oriented
Experience: more than 01 year of experience

Competitive salary with monthly performance bonus & incentive
Year end bonus.
12 annual leave/ year, 100% SI, HI & UI on actual salary
International working environment.
Uniform provided and free parking

Cập nhật gần nhất lúc: 2024-08-17 12:20:02