Licensing Management & Development - Customer Support

- Evaluate and understand customer requirements to deliver optimal service.
- Proactively identify and pursue sales opportunities.
- Develop and implement a strategy for customer service with the overall objective of improving customer satisfaction, operational efficiency and quality of service.
- Own the end- to- end customer service experience, collaboration with other departments (e.g. sales) and other Operations teams where necessary.
- Establish and nurture long- term relationships with customers through transparent communication.
- Understand music industry, streaming platforms algorithm and provides consultancy to-
- Maintain the music distribution system to answer all questions and emails of partners.
partners on music tracks/album release and monetization strategy.
- Collect and analyze customer feedback, handle complaints to build strategies for improving the overall customer experience and fostering loyalty.
- Understand music copyright laws & practices and provides sound advice to stakeholders
- Prepare related documents and work with different stakeholders (music publishers, record
labels, etc.) to obtain music license as requested.
- Collaborate in the enrichment of our knowledge base by writing articles and by identifying new relevant subjects in order to improve Support team
- Managing music workshop/ event projects to engage with partners if any.
- Align with different stakeholders to execute the distribution successfully
- Tracking customer service KPIs and metrics
- Other assigned tasks by line manager

- Fresh graduate or Having minimum 2 years experience experienced as Account
- Having a youthful, dynamic spirit and love to create content
Executive/ Customer Support for talent companies;working with KOLs, celebrities is an advantage.
- Having good communication and presentation skills.
- Having passion for researching and creating entertainment content on digital platforms
- Having a good knowledge of the music industry, and procedures related to music
copyright

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Cập nhật gần nhất lúc: 2024-08-23 06:50:02