· Support customer service in customer query resolution and exception handling
· Regularly proactively update information about prices and spaces from shipping lines and make reports for direct managers to control and update ships/space/price.
· Send accurate information to Operation department to make correct and timely documents for the shipment, avoiding delay or incorrect information leading to additional costs.
· Report to manager or upper level when required.
· Checking contract & update rate sheet
· Create & maintain relationship with Carriers.
· Negotiate rate/space with shipping lines and match with customer needs.
· Check mail and reply to customer emails, support customers to answer questions, update information and solve price problems related to shipments.
· Rate quotation to internal group and Customer.
· Update the price list on the system.

· Good at Microsoft Office (high skill of excel will be advantage.)
· Graduated at Colleges and above (specific in Supply Chain, Logistics, Business administration will be advantages).
· 02 years working in freight forwarding companies and 01 years working experience in the same position (Or Customer Service/ Sale support)
· Experienced in dealing/ working with shipping lines
· Effectively communicate clearly and concisely to obtain positive results.

Chế độ bảo hiểm, Du Lịch, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương

Cập nhật gần nhất lúc: 2024-11-03 22:05:05