Closely monitor, analyze and communicate effectively the performance standards of the department, while providing metrics and regular feedback to staff regarding individual performance. Ensure efficiencies for continuous improvement.
Travel as required by Department Head. Maintain close contacts with Travel Agents, Meeting Planners and corporate clients to ensure customer retention.
Create awareness and actively sell and solicit all goods and services of The Grand Ho Tram through attendance at trade shows and other industry functions. Develop marketing suggestions to maximize The Grand Ho Tram occupancy and average rate during low seasonal periods.
Manage and monitor fiscal budget, operations and marketing strategies to produce both short term and long- term profitability.
Participate in the development of The Grand Ho Tram marketing strategies to increase volume, market share, and hotel revenue, monitoring current booking trends and modifying marketing strategies accordingly.
Communicate the vision of The Grand Ho Tram property and inspire commitment amongst Sales team.
Manage the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes.
Direct the reporting and apprising of results against planned objectives; coordinates sales staff activities; take appropriate action to maximize sales
Provide input into the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure The Grand Ho Tram’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment.
Maintain excellent working relationships with other department supervisor, creating a work environment that promotes teamwork, performance feedback recognition, mutual respect, and employee satisfaction; compliance with company policies, legal requirements, and collective bargaining agreements.
Solicit/contract group bookings, which are considered to fall within geographic or vertical market segment. Perform other necessary functions in relation to their groups on behalf of The Grand Ho Tram.
Manage assigned operational functions consistent with the strategic plan and vision for the department and The Grand Ho Tram.
Monitor department expenditures and assist in the control of costs.
Provide ongoing evaluation and account analysis. Know competitor’s product and pricing. Meet or exceed room revenue and Food and Beverage quotas.
