TAPTAP is Vietnam’s #1 Engagement & Loyalty platform with 3M users and 3,000+ partner stores across 15 industries. Our shareholders include Vietnam Investments Group (VIG) and United Overseas Bank Limited (UOB). VIG is a leading private equity firm in Vietnam with total funds under management of over USD 500 million and with stakes in over 35 brands in the market. UOB is a leading bank in Asia, headquartered in Singapore, with a global network of over 500 offices including Vietnam.
TAPTAP’s innovative reward platform maximizes customers’ benefits when they engage with their favorite brands. Simultaneously, we enable businesses of all sizes to better understand and engage with their valuable customers across offline and online channels while streamlining and digitalizing their operations
Your role & responsibilities
We are looking for a Manager, Product Development, who will be a key contributor to the design and enhancement of our merchant onboarding processes. Do strategic planning, product development, and collaboration with cross-functional teams to ensure a streamlined and efficient onboarding experience for our partners.
This role will report to Head, Product Development
And his/her responsibilities:
Strategic:
- Develop and execute a comprehensive product development strategy for Core platform & Merchant Onboarding aligned with business objectives.
- Collaborate with cross-functional teams to understand requirements and incorporate feedback into the product roadmap.
Product Development:
- Oversee the end-to-end product development lifecycle, from ideation to deployment, ensuring the timely delivery of high-quality solutions.
- Collaborate with UX/UI designers, engineers, and QA teams to create intuitive and user-friendly merchant onboarding experiences.
Technical Expertise:
- Stay abreast of industry trends and emerging technologies incorporating innovative solutions into the product development process.
- Provide technical guidance and support to the development team, resolving complex technical challenges.
Data-Driven Decision Making:
- Utilize data analytics and user feedback to make informed decisions and drive continuous optimization of the merchant onboarding process.
- Monitor key performance indicators and implement improvements based on data insights.
Stakeholder Collaboration:
- Work closely with key stakeholders to gather requirements, prioritize features, and communicate product updates.
- Build strong relationships with internal teams and external partners to ensure alignment on merchant onboarding goals.
Your skills & qualifications
- Bachelor’s degree or equivalent work experience.
- At least 5 years' experience of Product Development.
- Must have experience in software development, product design and customer experience.
- Familiar with and/or have passion for technologies and able to identify technologies that can be applied to solve specific clients’ problems.
- Have empathy for a broad range of clients/users and able to translate clients/users’ needs into product requirements and specifications.
- Good understanding of clients’ business, able to advise them on integration solutions to meet both sides’ business requests.
- Excellent communication, negotiation, and presentation skills both in English and Vietnamese.
Benefits for you
- Monday to Friday (09:00- 18:00)
- Part of a pioneer team of a digital start-up with huge growth opportunity and strong backing from two organizations
- 13th month salary
- 12 annual leaves + 3 sick leaves.
- 100% Social Insurance
- Private healthcare insurance, yearly checkup
- Gathering activities in special occasions (Christmas, New Year, Women’s Day, etc.)
- Company trip and team building activities
- Snacks, tea and coffee are ready to serve
- A flexible environment with super fun and enthusiastic colleagues
