Marketing Customer Support

To be successful in the role, the Marketing Customer Support should take extra miles to engage customers and perform a range of ads operations duties to support in delivering campaigns in full.
We are seeking a full- time Marketing Customer Support, who will act as a liaison to provide services information, answer questions and resolve any problems that our customer accounts might face with accuracy and efficiency.
YOUR MAIN DUTIES:

Manage large amounts of emails on a daily basis
Keep records of customer interactions, process customer accounts and file documents
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions
Follow communication procedures, guidelines and policies and identify and assess customers’ needs to achieve satisfaction
Refer issues and questions to management if necessary

YOUR ATTRIBUTES:

Ability to multi- tasks, prioritize, and manage time effectively
Customer orientation and ability to adapt/ respond to different types of characters
English fluency is a must
At least one year of relevant experience, but fresh graduates with background of Digital Marketing or related fields are also welcome to apply
Familiarity with CRM systems and practices

WHAT WE OFFER:

Various training on soft- skills and best practices
Annual company trips, year end party and periodic team- building activities
English speaking in a multicultural environment
Competitive salary and benefits
Annual Performance Review
Flexible working time
Generous annual leave days and paid sick leave days

Cập nhật gần nhất lúc: 2025-07-20 21:25:03