Marketing Executive/ Chuyên viên Tiếp thị & Truyền thông

 Develop and maintain positive and productive working relationships with other employees and departments.
 Exchange information with other employees using electronic devices (e.g., pagers and two- way radios, email).
 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Physical Tasks
Working with Others
 Speak to guests and co- workers using clear, appropriate and professional language.
 Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Policies and Procedures
 Partner with and assist others to promote an environment of teamwork and achieve common goals.
Assists Management
Communication
Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 Perform other reasonable job duties as requested by Supervisors.
 Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
 Monitor the performance of others to ensure adherence to quality expectations and standards.
 Follow company and department policies and procedures.
 Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
 Listen to hourly employees&039; suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
 Provide assistance to coworkers, ensuring they understand their tasks.
 Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
 Maintain confidentiality of proprietary materials and information.
 Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
 Actively listen to and consider the concerns of other employees, responding appropriately and effectively. Quality Assurance/Quality Improvement
Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.
 Support all co- workers and treat them with dignity and respect.
Safety and Security
 Protect the privacy and security of guests and coworkers.
PREFERRED QUALIFICATIONS
Related Work Experience At least 1 year of related work experience
Education High school diploma/G.E.D. equivalent
Supervisory Experience No supervisory experience is required

 Influence
 English Language Proficiency
 Team Work
 Customer Service Orientation
 Learning Interpersonal Skills
 Communication
 Interpersonal Skills Communications
 Form, Report, and Log Completion
 Listening
 Diversity Relations
Analytical Skills
 Initiative
 Detail Orientation
 Integrity
 Self- Development Organization
Personal Attributes
 Dependability
 Positive Demeanor
 Presentation

Benefits

Periodic health check | Accident insurance 24/7
National and international training courses
05 working days | 02 days off per week
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Discounted rates apply when using services at properties
Opportunity to grow career at the most luxurious 5- star hotel group in the world
Participating in ultimate phenomenal activities for employees
Training and learning in Marriott International

Cập nhật gần nhất lúc: 2025-11-28 09:35:03