Clinical Leadership and Oversight:
- Supervise a team of 20 doctors (full- time and part- time), teleconsultation doctors, and other clinical staff, ensuring clinical excellence and high standards of patient care across all locations.
- Foster a culture of continuous improvement in clinical practices and patient outcomes.
- Lead and oversee the clinical operations of the polyclinic, satellite clinics, and teleconsultation services.
- Ensure strict adherence to medical protocols, patient safety standards, and regulatory compliance.
Patient Care and Customer Service:
- Collaborate with the customer service team to address patient concerns, resolve complaints, and enhance patient satisfaction.
- Address and resolve complex patient issues related to medical care, working closely with both medical and non- medical teams.
- Take proactive measures to continuously improve the patient’s experience, ensuring a seamless healthcare journey at all touchpoints.
Examination of Patients:
- Provide direct medical care through patient examinations, diagnosis, and treatment
- Ensure that all consultations are thorough, accurate, and patient- centered, fostering trust and loyalty among patients.
Training and Development:
- Design and implement ongoing training programs to enhance the clinical skills of doctors, nurses, and other healthcare staff.
- Lead educational sessions for medical professionals to keep them informed about the latest advancements and best practices in healthcare.
- Mentor junior doctors and nurses, promoting a supportive, collaborative, and professional work environment.
Operational Management:
- Continually assess and optimize workflows and processes to improve operational efficiency, reduce patient wait times, and enhance service delivery.
- Work closely with clinic management to oversee day- to- day operations, including staffing, scheduling, and resource allocation for both full- time and part- time medical staff.
- Ensure the efficient operation of the teleconsultation service, providing timely and accessible healthcare to patients.
Revenue Growth and Efficiency:
- Encourage and motivate the medical team to adopt a patient- centered, value- driven approach that also focuses on expanding services, increasing patient volumes, and improving revenue streams.
- Collaborate with the management team to identify and implement opportunities for growth, ensuring financial sustainability while maintaining the highest clinical standards.
- Work collaboratively with doctors and staff to develop strategies that balance the delivery of exceptional care with the clinic&039;s business goals.
Audit and Monitoring:
- Provide constructive feedback to the consultation team, implementing corrective actions when necessary to maintain clinical excellence.
- Perform regular audits of consultations, ensuring adherence to best practices, ethical standards, and clinical guidelines.
- Monitor the performance of doctors and teleconsultation providers, ensuring the accuracy of diagnoses, treatment plans, and patient interactions.
Product and Service Development:
- Monitor the success of new products and services, using feedback and data to refine and improve the offerings over time.
- Work with the management, laboratory and marketing teams to promote new services and expand the clinic&039;s offerings, making sure they are accessible, affordable, and meet patient expectations.
- Develop and launch new healthcare products, clinical programs, and services tailored to the needs of patients, ensuring they align with market trends and organizational capabilities.
