[Melia Vinpearl Nha Trang Empire] Nhân Viên Đón Tiếp - Gro (Tiếng Anh)

OPERATIONS
 Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
 Be knowledgeable of the personal protective equipment and use it correctly.
 Inform and offer customers services and products according to their preferences, both in the hotel and in the destination, applying upselling and cross- selling techniques to optimise the hotel&039;s extra revenues.
HEALTH & SAFETY/ HEALTHY WORKPLACE
 Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.
 Comply with the attributes, standards and manuals applicable to their department.
 Comply with the Sensory Architecture defined for their area.
 Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
 Be knowledgeable of the hotel’s evacuation plan.
 Verify material orders following the set product guidelines, for better optimisation of economic resources.
 Be knowledgeable of the methods, work procedures and risks inherent to their activity.
 Comply with the customer service strategy, efficiently managing all guest requests and committing to achieve total guest satisfaction.
 Manage customer incidents, following the established protocols.

College Degree or above
Ability in other foreign language is a plus
Vietnamese- Excellent level, written & spoken
English- Good level, written & spoken
1 year in the hospitality industry in a similar position in a 5 star, deluxe hotel.

Phát triển sự nghiệp trong môi trường làm việc quốc tế, năng động và chuyên nghiệp / To develop a career in a dynamic and professional international working environment
Thưởng lương tháng 13 theo chính sách của công ty / 13th month salary bonus according to the company&039;s policy
Tham gia bảo hiểm xã hội, bảo hiểm y tế theo mức lương hợp đồng / Participating in social insurance, health insurance at the contracted salary
Mức lương cạnh tranh / Competitive salary
Tham gia các hoạt động gắn kết đội nhóm định kỳ / Participate in periodic team bonding activities

Cập nhật gần nhất lúc: 2024-12-30 05:35:02