Merchant Partnership Assistant

Partnership (50%)

Conduct business, MKT campaign reviews to ensure MCs are satisfied with their sales and services.
Work closely with internal teams (Sales, Finance, CS, PD, PO, MKT, Legal team) to ensure merchant and client needs are fulfilled effectively.
Build and maintain relationships with merchants and key personnel within.
Monitor company performance against service level agreements and flag potential issues.
Ensure account managers are aware of changes within merchants.
Escalate and resolve areas of concern as raised by merchants and clients.

Operations (50%)

For new merchants: Follow up processes from contract, training, go- live, create account, manage stores, internal communication, etc.
Identifies continuous improvement opportunities and proposes changes to gain efficiencies, increase quality and reduce costs in merchant processes.
Other tasks assigned by the Line Manager with willingness to develop new competencies.
For existing merchants: Support the management of the MC portfolio with the Merchant Partnership Manager and issues related to the operation of the MC.
Build strong relationships and effectively communicate with internal and external stakeholders to ensure alignment, clear understanding of goals, and focus on delivering meaningful results for the merchant team.
Actively participate and contribute to projects/initiatives to deliver the best merchant engagement & satisfaction in line with company long term business objectives.

We expect you will have a reasonable understanding/interest in mobile technology or services to help sell a new innovative product in a business- to- business environment.
Honest and trustworthy team- player.
Have 3+ years of experience in relevant positions.
Careful and detail oriented.
Effective communication and negotiation skills.
You will need to enjoy delivering results and celebrating successes.
Good command in English is a plus.
Strong passion to be a successful early- stage start- up team member.

Bao Viet Healthcare insurance.
Annual bonus: depending on business & individual performance.
Good chance to study and develop career path stably with internal promotion and rotation.
Other rewards: 5- star, employee of the month (EOTM), employee of the year (EOTY), loyalty employee (3- year, 5- year, 8- year, etc.)
100% statutory insurance contribution as per the labor law.
Annual salary review.
Internal Activities: General Meeting, Company Trip, International Women&039;s Day, Vietnamese Women&039;s Day Mid- Autumn Festival, Family Day, Christmas, Year- end Party, etc.
ESOP allows you to financially share in our future success.
Working time from Monday to Friday (09:00 am- 18:00 pm).
100% gross salary in probation.
12 Annual Leave (AL) per year + extra 1 AL per extra working year.

Cập nhật gần nhất lúc: 2024-08-25 18:20:02