Moderation Quality Analyst

About the job Moderation QAGear Inc. is seeking a QA (Quality Assurance) Officer for our Moderation teams on a full- time basis. The ideal candidate will ensure all content follows the guidelines of our platforms by managing sensitive content and responding to law enforcement requests.
Responsibility

Review, evaluate and make decisions on flagged content to ensure compliance with company policies and legal standards.
Maintain accurate records of reported content for tracking and compliance purposes.
Process law enforcement requests efficiently, leveraging predefined templates, and ensure timely responses based on urgency and legal requirements.
Analyze data and generate reports on non- conformance issues; submit them to the governments reporting system using standardized templates.

Prior experience as a Quality Analyst (especially in the BPO industry) is preferable.
Personal traits and self- management skills are required to manage unique risks and a fast- paced work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Tools: Familiarity with Zendesk, Cinder, Amplitude, and reporting platforms (such as PHAROS) is preferred but not required.
Proficient skills with MS Office and Google Drive;
French proficiency will be a plus, but not a requirement.
Be detail- oriented with strong analytical skills;
Good English communication skills since this is a client- facing role.
Prior experience in processing law enforcement requests for the platforms is a big plus but not required.
Having content- moderation- related skills is a must;

Salary and Benefits

Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Attractive salary and benefits and annual performance review;
Fantastic internal events;
Paid leave (12 days/year).
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Annual health check, annual flu vaccination;

Working Environment

Modern hardware provided by the company (laptop, monitor, etc.);
International, fun and professional working environment;
Free drinks (coffee, tea, etc.);
English working environment;
We work 40 hours per week;
Training and career development opportunities.

Working Hour: 9AM- 6PM, Monday- Friday. (Able to work on holidays is preferable)

Cập nhật gần nhất lúc: 2024-12-07 05:40:02