Nhân Viên Kiểm Soát Chất Lượng (Quality Analyst)

Review client claims and non- compliance issues;
Identify and implement best practice appropriate and applicable to improving overall quality;
Conduct data analysis to identify areas for improvement;
Review track and manage the implementation & efficiency of all quality monitoring procedures and inspection systems;
Conduct reviews of individual/team capability to ensure quality performance met targets;
Maintain standards and performance quality for all services provided.
Check and validate findings, implement appropriate corrective actions;
Conduct daily monitoring, reviews and assessments, prepare documentation, measure quality performance;
Evaluate and audit team quality including both internal and external reports;
Develop, recommend and monitor corrective & preventive actions;
Responsibility
Gear Inc is seeking a QA (Quality Analyst) Specialist for our Moderation teams on a full time basis. The ideal candidate will play a crucial role in ensuring the implementation and efficiency of quality.

Team player and has excellent interpersonal skills;
Willing to work on flexible shift timings, including weekends, night shifts and public holidays (including New Year, Lunar New Year, Independence Day, etc.), and render overtime per business need;
Strong communication skills (verbal and written);
Candidates must be able to effectively manage exposure to highly sensitive and potentially harmful content;
Works independently with minimal supervision;
Willing to handle multi- projects;
Assist in training as needed;
Having experience in the BPO industry (Content Moderation) is a plus.
Vietnamese local; proficiency in English 4 skills (C1 CEFR level);
Proficient skills with Google platform (Google Sheets, Google Docs, Google Slide) and other similar platforms;
Personal traits and self- management skills are required to manage unique risks and a fast- paced work environment within the Content Moderation industry;
Prior experience or skills related to data analysis, root cause analysis and coaching delivery are preferable; Be detail- oriented with strong analytical skills;

Salary and Benefits
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Paid leave (12 days/year).
Attractive salary, night shift allowance and annual salary review;
Summer vacation (Paid days off and bonus);
Annual health check, annual flu vaccination;
Working Environment
Free drinks (coffee, tea, etc.);
All interested candidates are welcome to apply. Please send your English resume expressing your interest to us. Kindly note that due to the high volume of applications we receive, only shortlisted candidates will be contacted by our HR team.
Training and career development opportunities: Continuous and professional training to fully develop your potential.
An open and honest culture where people are valued, treated fairly and trusted and empowered;
5 shifts per week amounting to 40 hours (Monday- Sunday), arranged by the company;
Nap room for a quick rest;
Modern hardware (Laptop and other equipments provided);
International, fun, and professional working environment: Working closely with both experienced Vietnamese, foreign experts and managers to promote services all over the world;

Cập nhật gần nhất lúc: 2024-12-06 21:10:02