Moderation Quality Analyst

Evaluate audit findings and implement appropriate corrective action.
Investigate customer&039;s claims and non- conformance issues;
Review the implementation & efficiency of quality and inspection systems;
Analyze data to identify areas for improvement in the quality systems;
Develop, recommend and monitor corrective and preventative actions;
Plan, conduct & monitor testing and inspection of materials and products to ensure the quality&039;s product;

Be detail oriented with strong analytical skills;
Personal traits and self- management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Prior experience or skills related to Quality Assurance are preferable;
Knowledgeable in the BPO sector, for example customer support, service analysis, and call center operations;
Willingness to handle multi- project;
Have good communication skills is an advantage;
Proficient skills with MS Office and Google Drive;
Proficient in English, particularly in reading and understanding the requirements of foreign clients;
Able to work on Holidays is preferable.

Salary and Benefits

Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).
Attractive salary and benefits and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Annual health check, annual flu vaccination;

Working Environment

Flexible working hours, we work 40 hours per week (Monday- Sunday);
Modern hardware, Free drinks (coffee, tea, etc.);
Free in- house gym and game room for everyone. We love board games, video games, PS5 .
Training and career development opportunities;
International, fun, and professional working environment: Working closely with both experienced Vietnameseand foreign experts;

Working time:
5 days per week amounting to 40 hours (Monday- Sunday), arranged by the company.
The detailed working hour for each shift is as follows:

Shift 1: 9:00 a.m- 6:00 p.m;
Shift 2: 2:00 p.m- 10:00 p.m;

Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.)
Require to work at least 1- 2 shift 2/ week
Working Location:Hai Ba Trung, Ha Noi.

Cập nhật gần nhất lúc: 2024-12-07 14:20:02