Moderation Team Leader (Any Industry Welcomed) Gear Inc.

Gear Inc. is looking for qualified candidates to join our Moderation team as Moderation Team Leaders (Full- time). Ideal candidates will join our team to assist in the daily operational supervision of 15- 25 content moderators, ensuring all performance metrics, and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from internal teams or clients) promptly. Your responsibilities are:
- Manage team scorecard performance and retention goals;
- Provide mentoring, coaching and direction to team members;
- Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
- Be able to report on data or team and/or team members performance, overall condition/state to immediate supervisor proactively and as needed.
- Supervise team members about attendance and adherence compliance with organization policy;
- Follow communication procedures, guidelines, and policies.
- Set goals for individual and team levels and ensure to achieve targets;
- Handle clients&039; inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
- Subject Matter Expert to all operations functions (People, Performance, Process);
- Identify performance- related issues, develop Corrective Action- Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
- Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);

- Good English communication;
- Personal traits and self- management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
- Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
- Strong communication skills (both written and verbal);
- Have at least 6 months of experience in people management and leadership;
- Proficient skills with Google platform (Google Sheet, Google Doc, Google Slide) and other platforms;
Benefits:
Salary and Benefits
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Paid leave (12 days/year).
- Annual health check, annual flu vaccination;
- Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End of year bonus) and annual salary review;
- Summer vacation (Paid days off and bonus);
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Working Environment
- We work 5 shifts, amounting to 40 hours per week (Monday- Sunday), arranged by the company;
- Training and career development opportunities.
- Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
- International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign expats;

Competitive Package (Annual Bonus, Profit Sharing)

English Working Environment, Mental & Healthcare

Flexible working hours, Pet- friendly space

Cập nhật gần nhất lúc: 2024-03-27 23:17:23