Moderation Team Leader (Any Industry Welcomed)

Gear Inc. is looking for qualified candidates to join our Moderation team as Moderation Team Lead (Full- time). Ideal candidates will join our team to assist in the daily operational supervision of 15- 25 content moderators, ensuring all performance metrics, and escalating abnormal issues when required. Leaders should be capable of providing answers to both simple and complicated questions (from internal teams or clients) promptly. Your responsibilities are:

Lead team members, foster their professional development and growth via effective coaching and proactive communication, and enhance teamwork and cooperation;
Provide mentoring, coaching and direction to team members;
Identify performance- related issues, develop Corrective Action- Preventive Action (CAPA) plan for improvement, and demonstrate proactive approaches in any situation;
Set goals for individual and team levels and ensure to achieve targets;
Supervise team members about attendance and adherence compliance with organization policy;
Be able to report on data or team and/or team members performance, overall condition/state to immediate supervisor proactively and as needed.
Responsible for ensuring and achieving all Service Level Agreements (SLA) and contractual Key Performance Indicators (KPIs);
Manage team scorecard performance and retention goals;
Handle clients&039; inquiries and provide appropriate solutions and alternatives within the time limits to ensure resolution;
Follow communication procedures, guidelines, and policies.
Subject Matter Expert to all operations functions (People, Performance, Process);

Proficient skills with Google platform (Google Sheet, Google Doc, Google Slide) and other platforms;
Strong communication skills (both written and verbal);
Have at least 6 months of experience in people management and leadership;
Good English communication;
Must be open to work on weekends, overnights, and public holidays (including New Year, Lunar New Year, Independence Day, etc.) and render overtime per business need;
Have experience in the BPO industry is a plus.
Personal traits and self- management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.

Salary and Benefits

Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Annual health check, annual flu vaccination;
Attractive salary and benefits (Competitive Basic Salary, Lunch Allowance, End of year bonus) and annual performance review;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).

Working Environment

International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign expats;
Training and career development opportunities.
We work 5 shifts, amounting to 40 hours per week (Monday- Sunday), arranged by the company;
Modern hardware, No dress code, Free drinks (coffee, tea, etc.);

Cập nhật gần nhất lúc: 2024-07-03 09:20:08