National Aftersales Manager (Automobile)

Our client is a foreign- invested company looking for a National Aftersales Manager (Automobile, 4,000 USD, ID 17815):

Operational Oversight: Supervise and coordinate the daily activities of dealers, including performance evaluation, adherence to policies, and continuous improvement initiatives.
Customer Relations & Complaint Handling: Manage customer feedback and complaints effectively to enhance customer satisfaction, and monitor dealer service performance continuously.
Develop After- sales Strategies: Create after- sales service plans for relevant vehicle models and align them with the dealer network to ensure seamless integration and effective implementation.
Dealer Network Development: Oversee the establishment, expansion, and maintenance of the after- sales service network in collaboration with dealers.
Service Quality Assurance: Define and enforce service standards across all dealers to guarantee consistent, high- quality service delivery to customers.
Training & Standardization: Deliver management and operational training to dealership teams, ensuring compliance with brand standards and fostering a consistent and professional brand image.
Spare Parts & Inventory Management: Establish systems and processes for spare parts handling and warehouse management to ensure timely supply and cost control.

Ability to develop new markets and build service frameworks.
Proficiency in English (4 skills).
Education: Bachelor’s degree or higher in Automotive Engineering or a related discipline.
Minimum 5 years in after- sales service management within the automotive industry; strong understanding of automotive after- sales operations and standards.
Male; Under 45 years old.

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Cập nhật gần nhất lúc: 2025-07-22 23:15:02