Nhân Viên Chăm Sóc Khách Hàng

Take high responsibility in serving customers through Customer Service
Maintain a balance between company policy and customer benefit in decision- making
Get new initiatives to improve processes, daily task
Identify problems, and causes to provide solutions and remedies before closing a claim/complaint.
Professionally handle dispute cases related to the compensation process
Available to work on weekends

Ensure to meet the requirements on the evaluation criteria of work quality for each criterion (issued and updated from time to time).
Ready for change; depending on the nature of work and business situation, ready to receive new assignments and tasks from the Line Manager
Good English skills can help when coordinating with internal stakeholders from across the region
Working time: Monday- Saturday, 9h- 18h
Communicate effectively with team members and customers
Analytical with effective negotiation and problem- solving skills
Good logical mindset, task- oriented
Handle situations promptly and effectively according to processes, instructions from Line managers and the company.
Able to work individually and as a team

Probation with 100% salary
Fully participate in social insurance, health insurance, and unemployment insurance according to regulations
14 days off/year and 6 days sick leave/year
Training policy, systematic promotion roadmap and clear salary increase

Cập nhật gần nhất lúc: 2024-12-05 22:40:02