Nhân Viên Chăm Sóc Khách Hàng Bán Vé Máy Bay Quận 12

Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
Providing accurate, valid, and complete information by using the right tools, methods, and processes. Immediately updating serious cases/inconstant situations.
Ensuring a high level of customer service and a positive guest experience.
Proactively updating information/knowledge about customer service.

Graduated from High school or equivalent Majors is an advantage.
5 days/week (any 2 days off). Shift: Rotate 24/7 (according to the arrangement of the team leader, rotate shift once a month, up to 3- month night shift)
Day shift: 7:00 – 16:00; 9:00 – 18:00; 12:00 – 21:00; 13:00 – 22:00.
At least 6- month experience in Customer Service roles or any relevant ones.
Night shift: 19:00 – 4:00; 20:00 – 5:00; 21:00 – 6:00; 22:00 – 7:00.
Fluency in English (Speaking, listening, writing, and reading)- working 100% English.

000.000 – 13.000.000 vnd/month.
Voice allowance: 1.000.000 vnd/month (If you handle Inbound).
Working in a dynamic, professional environment with many opportunities for advancement
Join the insurance regimes according to the provisions of the Labor Law.
Base Salary: 8.000.000 vnd/month.
100% salary in 2- month probation time.
Night shift allowance: 30% base salary.
Monthly KPI incentive: 900.000 – 1.200.000 vnd/month (Depend on your performance).
Annual Health Checkup.
Accident insurance 24/7. 14 days of leave/year. 13th Monthly Salary.
Meal allowance: 500.000 vnd/month.

Cập nhật gần nhất lúc: 2024-10-23 23:40:03