Nhân Viên Chăm Sóc Khách Hàng Biết Tiếng Quảng Đông - Cantonese Speaking Customer Services Officer

- Respond to customer inquiries and provide support through messaging platforms such as WhatsApp, WeChat, and other omnichannel tools (e.g., email, live chat, or integrated platforms).
- Handle incoming and outgoing customer interactions via phone calls, including listening to recorded calls for quality assurance and training purposes.
Manage booking services for customers, including arranging body checks, clinic appointments, or related services (coordinating with providers, confirming slots, and following up on bookings).
- Resolve customer complaints, provide accurate information, offer appropriate solutions or alternatives, and follow up to ensure satisfaction.
- Undertake any ad- hoc tasks assigned by the manager to support team operations and business needs.
- Perform administrative and operational duties, including data entry, processing orders, updating customer/clinic records, generating reports, and managing documentation.

- Fresh graduates are also welcome
- Fluent in Cantonese (spoken) for handling phone calls and customer interactions effectively.
- Strong administrative skills, including proficiency in Microsoft Office.
- Ability to multitask, prioritize, and work efficiently in a fast- paced environment while handling ad- hoc requests flexibly
- Good command of English and Chinese for professional written communication (e.g., emails and messages).

- Competitive salary and bonus
- Full social insurance provided as per regulations
- A dynamic and multicultural working environment

Cập nhật gần nhất lúc: 2026-02-01 01:20:02