Nhân Viên Chăm Sóc Khách Hàng (Customer Service Representative)

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world- class wealth management through best- in- class, mobile- first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best- in- class manufacturing capabilities in Asset Management and Insurance.
Principal Accountabilities:
Impact on the Business
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Handles contacts with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Customers / Stakeholders
- Owns and resolves issues and understands how and when to escalate
- Generating customer loyalty through strong knowledge of key products and services
- Provides excellent customer service to basic customer contacts by keeping up to date on training and internal communications
Leadership & Teamwork
- Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team.
Operational Effectiveness & Control
- Maintains HSBC internal control standards
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for Contact Centers
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for WPB Centers

Knowledge & Experience / Qualifications
- Must have education standard to at least High school diploma and be of a legal working age
- Displays patience and empathy
- Ability to work in a high- volume, fast paced environment is required
- Takes pride in delivering what is promised in line with the customer and service expectations
- Excellent communication skills and is polite and friendly at all times
- Must be proficient language(s) required by the process
- Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
- Proficiency with personal computers and basic software packages and specialized applications
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Open to working flexible shifting schedules

• Cơ hội phát triển nghề nghiệp rõ ràng, có thể thăng tiến lên các vị trí cấp cao hơn.
• Làm việc trong môi trường ngân hàng chuyên nghiệp, năng động, đa quốc gia.
• Đầy đủ các chế độ phúc lợi, BHXH theo quy định
• Lương cơ bản ổn định + Hoa hồng hấp dẫn theo doanh số
• Cơ hội được đào tạo chuyên sâu theo tiêu chuẩn quốc tế của HSBC.

Cập nhật gần nhất lúc: 2026-03-10 12:30:03