Nhân viên Chăm sóc Khách Hàng/ Guest Relation Officer (2nd language is Korean)

Job Purpose:
As a Guest Relation Officer for Korean guests, you will be responsible for assisting and greeting guests from South Korea with their overall hotel experience. You will be responsible for maintaining the hotel&039;s high standards of customer service and ensuring guests are satisfied with their stay.
Responsibilities:
- Ensure that all documentation and forms necessary for check- in, check- out, and other guest services are properly completed and filed.
- Develop an in- depth understanding of the local community, including Korean culture and customs, and use this knowledge to provide personalized recommendations and experiences for Korean guests.
- Provide assistance to Korean- speaking guests in checking- in and checking- out of the hotel and any other queries or requirements they may have.
- Keep track of guest complaints and feedback and take appropriate actions to ensure that guest expectations are met or exceeded.
- Cultivate and maintain positive relationships with guests and promote hotel services and amenities.
- Respond to guest inquiries and complaints in a timely manner and ensure that guests receive proper resolution, always maintaining a courteous and welcoming demeanor.
- Coordinate with other departments in the hotel, including Housekeeping and Food and Beverage, to ensure that guest requests and preferences are properly communicated and addressed in a timely manner.

Requirements:
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with the ability to work effectively and collaboratively in a team environment.
- Fluent in Korean (both written and spoken).
- Minimum of two years of experience in a customer- facing role in the hotel or hospitality industry.
- Detail- oriented and well- organized.
- Good computer skills and a working knowledge of hotel reservation systems and software.
- Demonstrated ability to remain calm under pressure and handle guest complaints with a positive attitude.

Benefit:
2 days off / week
International work environment
Full Social Insurance
Accommodation for Candidate who come from another city
Duty meal
Shuttle bus from the hotel to City and back
Service charge

Cập nhật gần nhất lúc: 2024-05-02 10:17:35