Nhân viên chăm sóc khách hàng

Address and resolve customer complaints efficiently, ensuring satisfaction and escalation when necessary
Educate customers about products, services, and promotions, and participate in initiatives to enhance engagement and trust
Serve as the primary point of contact for customers, providing timely and professional responses to inquiries and concerns.
Collect, analyze, and report customer feedback to support service improvement and decision- making.
Foster and maintain strong customer relationships to enhance satisfaction, loyalty, and retention.
Collaborate with internal teams to ensure seamless delivery of products or services to meet customer expectations

Strong communication and interpersonal skills.
Strong organizational and multitasking skills.Able to work with needed supply for media execution (talent, equipment vendor…)
Excellent problem- solving and decision- making abilities.
Worked in related field
Customer- focused mindset.
Ability to handle challenging situations with empathy and professionalism.
Proficient in customer relationship management (CRM) software.
Degree in Business Administration, Communication, or a related field
Willingness to work flexible hours when required

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-12-08 11:30:03