Nhiệm vụ và trách nhiệm:
The individual in this position is responsible to strengthen the informatics Sales & Support to address the customers’ requirements on Shimadzu informatics Solutions and Regulatory Compliance with respect to Laboratory, Instrument and Software operations.
Mô tả công việc:
Create new solutions, strategies to improve Informatics Business
Pro- active and self- learning capability to study and solve the issues.
Organize customer workshops upon post- implementation of Informatics solutions.
Manage and responsible for problem escalations until the solution is offered to customer.
Manage and support for technical sales information to customers for product pitching to Order closure.
To provide training and prepare Materials, SOP and to conduct the technical training courses for Shimadzu Informatics products.
Excellent problem solving and troubleshooting skills.
Provide and manage entire pre- sales activities together with field sales team to prepare the product configurations and position the right Informatics product solution.
Ability to learn new technologies quickly and with minimal guidance.
Understanding of Product Configurations (Sales & Technical), Architecture, Technical Features of existing and new software platforms
Ensure quality support delivery as well manage day- to- day service management operations.
To keep updated with the latest trends in IT/Compliance/Pharma Regulations by communicating with team members.
Desire and enthusiastic to provide world class customer service.
Responsible to provide timely support to customers.
Supports Field sales team by engaging customers and responding to customers’ enquiries on technical pre- sales queries.
Demonstrate the product capabilities matching with customer requirements including presentations, live demonstrations, and necessary technical discussions.
Co- ordinate with team members and other colleagues to resolve the problem reported by customer.
Ability to prioritize and/or multitask competing initiatives and out of the box thinking with an ability to constantly improve.
To provide training and prepare Materials, SOPs on need basis.
Get thorough knowledge on Shimadzu Informatics products (CDS, LIMS and other Quality Management Solutions) to support pre- sales enquiries.
Working experience in Pharma or any regulated industries QA/QC laboratory practices is added advantage.
Knowledge on 3RD Party software interfaces (CDS to LIMS), Interfaces (Data Transfer, Automation), instrument connectivity (CDS, SDMS, ETC…)
