Nhân viên đặt phòng (Reservation)

Knows the type of rooms available as well as their location and layout.
Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.
Prepares confirmation letters.
Arrange transportation service when needed.
Willing to undertake any reasonable request made by management in any other areas of the hotel.
Processes reservations by mail, telephone or reservation systems.
Make a daily report & monthly report to FOM & DOS (based on DOS request)
Tracks future room availabilities on the basis of reservations.
Understands the hotel&039;s policy on guaranteed reservations and no- shows.
Maintains a clean and neat appearance and work area at all times.
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
Knows the selling status, rates, and benefits of all packages plans.
Monitors advances deposit requirements.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Prepares expected arrival list for front office use.
Configuring rates on the hotels property management system.
Handles daily correspondence.
Makes sure that files are kept up to date.
Processes reservations from the Sales department: OTA,TA & Corp.
Communicates reservation information to the front desk.
Getting information about areas of interest in order to target more clients in particular seasons.
Knows the credit policy of the hotel and how to code each reservation.
To be aware of all front office procedures and assist with reception duties when required.
Processes cancellations and modifications and promptly relays this information to the front desk.
Processes advance deposits on reservations.
Responds to inquiries and makes reservations as needed.
Assists in preregistration activities when appropriate.
Helps develop room revenue and occupancy forecasts.

Previous experience in positions such as receptionist, reservations, etc., at hotels.
Proficient in using office computer software.
Ability to work independently.
Professional, friendly, and polite style with customers.
Ability to handle situations, good communication, and customer persuasion skills.
College or University degree in economics (preferably in sales and marketing related to the hotel industry).
Appearance/Demeanor: Presentable appearance.
Familiarity with hotel management software systems.
Good communication skills.
Proficient in spoken English.
Careful and meticulous in work.
Ability to receive information and solve problems effectively with customers.
Proficient in listening, writing, and speaking English (equivalent to level C), with preference given to those with an additional foreign language.

Competitive salary, commensurate with ability and experience.
Dynamic, professional, and friendly working environment.
Full insurance coverage in accordance with the law (Social Insurance, Unemployment Insurance).
Periodic salary reviews and annual promotion consideration based on performance and contributions.
Other benefits in accordance with current laws.

Cập nhật gần nhất lúc: 2025-11-11 17:20:03