Nhân Viên Dịch Vụ Khách Hàng

Job Purpose:

To ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction
Responsible for answering inbound phone calls or addressing customers’ questions about products and services, purchases, and processing payments or other enquiries

Job Accountabilities:

Take ownership of customers issues and follow problems through to resolution
Build sustainable relationships and trust with customers through open and interactive communication
Other tasks are as assigned by Line Manager
Escalate unresolved problems to upper levels and/or to other related departments and respond back to customers
Keep accurate records and document customer service actions and discussions
Manage amounts of incoming phone calls and meet call handling quotas
Handle customers’ feedbacks/ complaints/ enquiries/ orders through online and hotline channels, by clarifying desired information, researching, and exploring answers and alternative solutions, providing information to customers
Prepare and update report on daily, weekly, and monthly basis

Having a motivated, friendly, and professional attitude
Degree related to Marketing, Business Administration, Social Sciences and Humanities
Ability to multi- task, prioritize, and manage time effectively
Customer service orientation and great customer focus, problem- solving skills
Effective phone call handling, oral communication, and active listening skills (Vietnamese and English)
Literate in Word, Excel, PowerPoint
Familiarity with systems

Yearly health check, performance evaluation to revise salary
13th salary
Competitive salary
Employee engagement activities
Annual leave: up to 15 days/year
Insurance: Social Insurance + Premium health insurance for employees

Cập nhật gần nhất lúc: 2024-06-20 18:55:02