Nhân viên Lễ Tân/Front Office Attendant

Receive and make the reservations for guests if any.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Perform cashier related functions like posting charges to guest accounts.
Know cancellation procedures.
Know how to use front office equipment.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Answer incoming and outgoing calls.
Other tasks assigned by FOM
Update all the important information related to customer’s stay in department’s log book and hotel guest log record.
Respond to clients’ complaints in a timely and professional manner.
Register guests and assigns rooms. Accommodates special requests whenever possible.
Process guest check- out.
Communicate services and amenities of the hotel to guests.
Advice guest of any messages, mail, etc. received for them.
Use proper mail, package, and message handling procedures.
Know how to handle Lost and Found items.
Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
Direct Bellman to escort guest and transport luggage to the room.
Maintain the cleanliness and neatness of the front desk area.
Perform cashiering tasks like bill/ invoice settlement, posting charges to the guest folio.
Assist in pre- registration and assign rooms for reservations.
Attend department meetings.
Report any unusual occurrences or requests to the Front Office Manager.
Know all safety and emergency procedures, be aware of accident prevention policies.
Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
Must be sales- minded. Present options and alternatives to guests and assist in making choices.

Certificate in hospitality or related field
Ability to work in shifts and adapt to a flexible rotating schedule.
Strong communication skills and the ability to work effectively in a team.
Good English communication skills are an advantage.
Exprience in a similar position

Full insurance coverage in accordance with the law (Social Insurance, Unemployment Insurance).
Other benefits in accordance with current laws.
Periodic salary reviews and annual promotion consideration based on performance and contributions.
Dynamic, professional, and friendly working environment.
Competitive salary, commensurate with ability and experience.

Cập nhật gần nhất lúc: 2026-02-14 17:40:03