Nhân viên Lễ Tân/Front Office Attendant

Direct Bellman to escort guest and transport luggage to the room.
Other tasks assigned by FOM
Maintain the cleanliness and neatness of the front desk area.
Know all safety and emergency procedures, be aware of accident prevention policies.
Must be sales- minded. Present options and alternatives to guests and assist in making choices.
Perform cashier related functions like posting charges to guest accounts.
Assist in pre- registration and assign rooms for reservations.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Know how to use front office equipment.
Use proper mail, package, and message handling procedures.
Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
Receive and make the reservations for guests if any.
Attend department meetings.
Register guests and assigns rooms. Accommodates special requests whenever possible.
Advice guest of any messages, mail, etc. received for them.
Perform cashiering tasks like bill/ invoice settlement, posting charges to the guest folio.
Respond to clients’ complaints in a timely and professional manner.
Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
Process guest check- out.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Report any unusual occurrences or requests to the Front Office Manager.
Know cancellation procedures.
Communicate services and amenities of the hotel to guests.
Answer incoming and outgoing calls.
Know how to handle Lost and Found items.
Update all the important information related to customer’s stay in department’s log book and hotel guest log record.

Certificate in hospitality or related field
Good English communication skills are an advantage.
Strong communication skills and the ability to work effectively in a team.
Exprience in a similar position
Ability to work in shifts and adapt to a flexible rotating schedule.

Periodic salary reviews and annual promotion consideration based on performance and contributions.
Full insurance coverage in accordance with the law (Social Insurance, Unemployment Insurance).
Dynamic, professional, and friendly working environment.
Other benefits in accordance with current laws.
Competitive salary, commensurate with ability and experience.

Cập nhật gần nhất lúc: 2025-07-11 10:40:02