Nhân Viên Trực Tổng Đài

- Handles guests needs or requests and reports complaints to the Front Office Manager / Supervisor
- Implement Department Head’s instruction and assignment.
- Operating Switchboard.
- Abides by principles of guest privacy.
- Attends to all guest queries and requests promptly.
- Believe in teamwork, cooperate with colleagues.
- Recording all outgoing long distance calls.
- Maintains a clean work environment.
- Well- groomed, neat and tidy at work.
- Any additional tasks requested by his/ her HOD.
- Maintain standards of service quality and performance standards.
- Points out to the FOM/ Supervisor defects on switchboard equipment.
- Handles calls/ faxes charge.
- Strictly comply the Hotel regulation and Employee Handbook.
- Provide the supervision to the team in all telephone section activities such as processing both incoming and outgoing call in order to achieve guest satisfaction.
- Performs all other duties as required by the Hotel Management.
- Follow communication lines and report lines.
- Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations.
- Records and controls accurately wake up calls.
- Assists guests with international calls and directory queries.
- Processes all incoming and outgoing calls accurately.
- Basic principles for courteous telephone answering and conversation.
- Reports on log book daily.
- Calls guest by name whenever possible.
* Benefits
- Accommodation & meals.
- Base on Labour Law and Company&039;s policy

- Hospitality certificate, related subjects or English certificate.
- Self-motivated/ dynamic, friendly, good interpersonal skills
- Great attention to detail
- Good at communication in English
- Teamwork, and can work under pressure

Cập nhật gần nhất lúc: 2023-05-18 02:00:06