Night Receptionist / Lễ tân Ca đêm (Tuyển NV nam)

Greeting the customers when they arrive and ensuring that Mad Monkey assists with any inquiry, questions and/or complaints they might have. Also tasked in reconciling daily points of sales as well as managing rooms and bookings.
Main duties and responsibilities:
Inform Mad Monkey guests of the services, tours and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations canceled are effected immediately to avoid confusion.
Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
Receive Mad Monkey guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
Build good relationships and rapport with Mad Monkey guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

- Skilled in handling situations, under high pressure;
- Agility, honesty, effective communication skills, willingness to work in shifts including night shift, overtime, public holidays.
- Ability to communicate in English well.
- Experience in an equivalent position in a hotel/hostel/resort environment is an advance.

13th month salary/ Có lương tháng thứ 13
Social Insurance after probation period./ BHXH theo luật LĐ hiện hành.
Team building/Year End Party.
1 birthday off with paid/nghỉ sinh nhật 1 ngày hưởng nguyên lương
Other will follow The Labour Law/Các chế độ khác theo luật Lao Động
Team Engagement Event every month, quarter / Tiệc nhân viên hàng tháng, hàng quý
Lunch meal was provided by company/Có ăn ca
50% discount on all Accommodation and F&B service, cost price on Travel & Tours products in all properties belong to Mad Monkey hostels all over the world/Hưởng ưu đãi giảm giá 50% các sản phẩm dịch vụ Lưu trú, F&B và giá gốc áp dụng cho các sản phẩm tour du lịch trên tất cả các cơ sở của Mad Monkey trên toàn thế giới.
Salary/Lương (Number or negotiate base on the experiences/Mức lương thỏa thuận theo kinh nghiệm)
Probation with full salary/Thử việc nhận full lương
Parking area will be provided by company/Có chỗ để xe
Annual Leave 12+ days per year / 12+ ngày nghỉ phép/năm
Training Courses/Được đào tạo.
Award for excellent employee of the month/Giải thưởng cho nhân viên xuất sắc của tháng

Cập nhật gần nhất lúc: 2026-02-28 21:00:05