JOB SUMMARY
Answer patients&039; questions and determine how to assist them. Record patient symptoms, medical information, and changes in condition. Make referrals if necessary. Measure and record patients&039; vital signs. Recommend and implement patient care plans and interventions based on assessment of patient conditions. Administer medications or start intravenous fluids and note times and amounts. Provide basic patient care and treatments, such as taking temperatures/blood pressures, cleaning/dressing wounds, massaging muscles, or delivering hot/cold applications. Administer emergency treatment for injuries/illnesses; arrange medical care if necessary. Inform employer/employees of health problems to minimize or eliminate potential illness risks. Record, store, and maintain guests&039; assessment and counseling information. Maintain up- to- date knowledge of professional area, seek additional information when presented with unfamiliar situations; participate in ongoing professional development.
Safety and Security
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Perform other reasonable job duties as requested by Supervisors.
Follow company and department policies and procedures.
Maintain confidentiality of proprietary materials and information.
Guest Relations
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
Anticipate guests&039; service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests&039; service needs in a professional, positive, and timely manner.
