Ocean Customer Service and Operation Staff

The Ocean Customer Service and Operation Staff is responsible for delivering outstanding service to both internal and external customers, providing shipping schedule information and shipping instructions (bookings), updates on changes in destinations, and delays in transit, and checking the profit and loss for shipments. The staff must promptly respond to customer inquiries and complaints, adhere to established quality guidelines, and coordinate closely with relevant departments to ensure the smooth and proper execution of the booking process.
• Cross check carriers’ debit note or invoice and confirm for payment.
• Closely work with customer/agent to main and develop business
• Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.
• Collaborate with the Sales & Marketing and Procurement & Pricing Team to handle any loss cases that require management approval.
• Join with Sales team to visit customer if requested
• Perform other tasks as assigned by the superiors.
• Notify superiors of any irregular issues in a timely manner.
• In collaboration with the team supervisor, establish a waitlist and rolling list as needed.
• Ensure the smooth day- to- day operation of designated customer bookings and capacity.
• Place booking with carriers/co- loaders as directed by the Sales & Marketing and Procurement & Pricing Team/Ocean Customer Service, and Operation Supervisor/carrier guideline from GPC
• Make internal shipment instructions based on the Sales & Marketing’s information and quotation and provide a timely handover to the Document Team.
• Provide good Customer service to customer
• Report to direct superiors as requested.
• Notify customers and the Sales & Marketing of any schedule changes or booking delays.
• Work closely with the customer, Sales & Marketing and Logistics departments to ensure proper booking procedures are followed.
• Maintain consistent, clear communication with all relevant parties.
• Maintain all booking- related data and update booking request on daily application.

Lương tháng 13 + Bonus
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Cập nhật gần nhất lúc: 2026-02-27 12:25:02