Ocean Customer Service Supervisor ( Freight Forwarding)

• Customer relationship (external & internal), work with customers and vendors to improve our performance and service, proactive communicate and solve any issue with customer.
• Manage daily booking from suppliers/shippers/sales etc and
Weekly, monthly catch up with customer to have update, forecase and other information from customer.
• Be responsible for balancing workload among team, Build and run frequent shipment control and performance management reports to ensure the daily excellent service provided and the KPI met.
• International Logistics service provider looking to grow into the Top 100 Logistics Service Providers for twelve years running – 2020. Become part of our success story!
• Other works arranged by direct manager. Why join SEKO? • Fast- paced work environment
• Coordinate, update timely with control tower team in regional office
• Implement and deploy Customer SOP, IOP. Manage team to reach customer KPI base on instruction of KAM, reduce risk and potential claims.
• Guaranteed individual path of professional development
• Competitive salary and benefits package
• Upsell and cross sell basing on relationship with current customer and own relationship.
• Billing checking, confirmation with overseas

Well operation knowledge, good experience in shipping, forwarding.
Ability to deal with high pressure situation.
Proven experience in Customer Service role within the logistics industry
More than 3 years manage 4PL/consolidation, especially to the US market; the background for global forwarder will be preferable.
Fluency in English and Vietnamese is required.
Excellent communication and interpersonal skills, with a proven ability to build and maintain strong customer relationships.
Knowledge of ocean cargo process flow

Team building activities, company outing trip
Health check at Interational hospital
Training & development
Full paid for Social Insurance,
Bao Viet Health Insurance
13th month Salary,
Bonus Meal allowance,

Cập nhật gần nhất lúc: 2024-04-03 11:52:36