Ocean Documentation Staff

The Ocean Documentation Staff is responsible for delivering outstanding service to both internal and external customers, adhering to quality standards, ensuring timely data entry into UFS, and maintaining efficient and effective handling of shipment documentation and payment processes. The staff must promptly respond to customer inquiries and complaints and adhere to established quality guidelines, and coordinate closely with relevant departments to ensure the smooth and proper execution of the booking process.

Perform other tasks as assigned by the superiors.
Receive shipping instructions from shippers and accurately input the information into the UFS system.
Update the VGM and MBL on the carrier&039;s system, verify the accuracy of the HBL and MBL, file AFR, ENS, CAM, AMS, and ISF, and send pre- alerts to agents in compliance with customs regulations.
Maintain consistent, clear communication with all relevant parties.
Input cost and sales data into the UFS system and send debit notes to agents. Check and follow up on carrier telex releases and surrendered MBLs.
Regularly monitor emails and respond promptly to messages with the necessary information within 24 hours of receiving the initial inquiry.
Report to direct superiors as requested.
Notify superiors of any irregular issues in a timely manner.
Review invoices and debits from carriers and request payment from the Billing Team.

► Education and experience:

At least 01 year of experience in the forwarding and logistics industry with a solid understanding of its processes and practices.
Proficient in using systems for booking, documentation, shipping insurance, and intranet.
Working knowledge of all operational procedures and practices.
College or Bachelor’s degree.

► Required skills and abilities:

Skilled in PC usage and familiar with business systems relevant to the role to effectively troubleshoot problems.
Ability to work well under pressure and in a fast- paced environment.
Intermediate English proficiency. Other language (Japanese, Chinese, Korean, etc.) is advantageous.

► Working condition & Benefits:

Insurance: 24 hours’ Accident Insurance, Social Insurance, Health Care Insurance
Performance Assessment: twice per year (fixed in April and October)
Others: International working environment with a lot of opportunities for learning and development, training courses, company trip, etc.
Annual Leave: 12 days/year (after probation time)
Annual Salary Increase: once per year
Working Place: Bluesky Office, 01 Bach Dang, Ward 2, Tan Binh District, HCMC
Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
Working time: 8:00 – 17:35 Monday- Friday (Close Saturday & Sunday)

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:40:56