* Office Service and Management
- Assign and monitor clerical, administrative, and secretarial responsibilities and tasks among office staff. Allocate available resources to enable successful task performance.
- Partner with HR for developing and implementing office policies by setting up procedures and standards to guide the operation of the office. Ensure that results are measured against standards, while making necessary changes along the way.
- Establish and monitor procedures for record- keeping. Ensure security, integrity, and confidentiality of data.
- Coordinate with IT department on all office equipment and be the point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands.
- Management of Reception, Showroom, Kitchen, and Drivers
- Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances, and carrying out necessary corrections that may arise.
- Design and implement filing systems. Ensure filing systems are maintained and current.
- Coach, mentor, and discipline office staff.
- Oversee the 5s and safety compliance of the company.
- Propose, plan and beautify outer parameters with plants and decorations.
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Internal Affairs
- Maintain a safe, secure, and pleasant work environment.
- Responsible for recruiting managers for the office and providing orientation and training to new managers.
- Ensure company dress code is enforced.
- Participate actively in the planning and execution of company events.
- Create and conduct satisfaction surveys.
- Arrange for special occasions (i.e. birthdays, luncheons, parties etc.)
- Improve soft skills through English and presentation lessons.
- Suggest and implementation of personal development for key managers and employees.
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External Affairs
- Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications.
- Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time.
- Do market research & competitors analysis to update product trend and customer insights;
- Organize and plan to call donations for Dan On Foundation.
- Organize monthly workshops and CSR activities;
- Taking care of other public activities related to CanCham, AmCham and Euro Cham. Creating the relationship and giving such relationships to sales team;
- Manage and improve the performance of social media channels (Website, Youtube,...) by creating and optimizing contents, replying to customers’ requests;
- Plan and implement outreaching promotions based on the marketing strategy;
- Write and edit PR contents: press release, newsletter, email marketing,…;
- Perform review and analysis of special projects and keep the management properly informed.
- Collaborate with Sales teams to implement marketing activities for promotional events;
- Develop core strategy to improve the brand marketing activity;
- Report business performance, new initiatives and other pertinent issues to brand;
