OneOps consultant - French speaking

Working in an international context, the OneOps consultant has a very important role in our organization since he represents the first level of support. His actions will be decisive on the quality of support as he usually :

performs daily checks on the systems of our customers
answers phone calls, reports activity and ensures the relay with the next team
analyzes tickets, performs required actions when the incident / request falls under first level support
performs various L1 tasks (relaunching a failed backup job, data recovery, account creation, etc...)
follows- up tickets resolution and escalates when necessary
monitors ITSM tools and guarantees optimal support, particularly for the most critical incidents

He will have access to many tools widespread on the market : Service- Now, SAP, Datadog, Veeam, ESET, ...There are various possibilities of evolution perspectives.
The job is open to both males and females.

French speaking (optional)
Dynamic, fast learner, reliable and proactive
English (TOEIC 650 or higher)
Working experience in user support (Help Desk) or customer support is a big plus
Bachelor&039;s or equivalent level in Computer Science

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Cập nhật gần nhất lúc: 2024-12-22 16:00:02