OneOps consultant - French speaking

Level 1 Support Consultant – OneOps
Your role & responsibilities
Join an international environment where your impact truly matters. As a Level 1 Support Consultant (OneOps), you are the first point of contact for our customers and play a key role in delivering high- quality IT support. Your responsiveness, analysis, and communication directly contribute to customer satisfaction and service excellence.
As part of the support team, you will:

Monitor ITSM tools and ensure efficient handling of incidents, with special attention to critical situations
Handle incoming phone calls, report on activities, and ensure smooth handover to the next support team
Track ticket resolution, provide follow- up, and escalate issues when necessary
Analyze incoming tickets and resolve incidents and requests within the scope of Level 1 support
Carry out a variety of Level 1 operational tasks (e.g. restarting failed backup jobs, data recovery, user account creation, etc.)
Perform daily system checks for our customers to ensure stability and performance

You will work with a wide range of well- known enterprise tools, including:ServiceNow, SAP, Datadog, Veeam, ESET, and more.
Tools & technologies
Why join us?

Gain hands- on experience with industry- leading tools
Play a critical role in customer support and service quality
Benefit from clear career progression and evolution opportunities within the organization
Work in an international and dynamic environment

This role is ideal for someone eager to build a strong foundation in IT support while growing their skills and career in a supportive, fast- moving environment.

Profile & Requirements

Dynamic, quick learner, with a proactive mindset and a strong sense of reliability
Previous experience in IT Help Desk, user support, or customer support is highly valued
Bachelor’s degree or equivalent experience in Computer Science or a related field
Good command of English (TOEIC score of 650 or higher or equivalent)
French speaking skills are a plus

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Cập nhật gần nhất lúc: 2026-02-14 10:25:03