COMPANY INTRODUCTION
Since 2009, Magestore has devoted to help global retailers run their business better, both in E- commerce and physical stores by creating an organization of passionate, open- minded people readily tailoring the products, delivering customer satisfaction. Growing rapidly with more than 30 customers to work with each month, our teams are now ready to engage new young spirits in the mission. If you are interested in shopping online (or e- Commerce), updating the latest technology news (or adopting cutting- edge technologies), and knowing people from different cultures (or communicating internationally), this job is definitely for you! Here, you can find more detail about our company culture and our product: insights.magestore.com or www.magestore.com
Customer Support Executive
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Develop and update knowledge base articles, FAQs, and support guides to empower customers to find solutions independently.
Respond to customer inquiries and concerns through email, chat, or phone, delivering clear and accurate information.
Guide customers toward achieving their desired setup results, offering advice and recommendations for optimal app usage.
Analyze customer issues, troubleshoot problems, and collaborate with the technical team to provide timely and effective solutions.
REQUIREMENTS
Proficiency in English, with an IELTS score of 6.5- 7.0 or a TOEIC score of 685- 830.
A minimum of 6 months of experience in Technology, E- commerce, or Marketing (preferred).
Experience in customer service or teaching (tutor, teaching assistant).
Have strong communication, analytical, and critical thinking skills.
A major in English Linguistics and Literature (preferred).
BENEFITS
Youth and dynamic working environment with 95% members are 9x, we have many
The State statutory holidays and collective activities organized by the Company (travel
Performance bonus, seniority bonus, birthday gift.
Work with 100% foreign. Exposed to the latest technology and eCommerce trends.
Other benefits according to the provisions of the Company and the Labor Code.
team building, health care, volunteer...).
clubs: running, football, board games…
Salary: 8- 15M VND, with reviews every 6 months.
Opportunities to improve English skills and to gain hands- on experience in dealing and negotiating with diverse clients.
Complimentary tea and coffee, and access to a library of interesting books available for free borrowing.
HOW TO APPLY
Deadline: 23:59 23/9/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
4 applicants
