How you create impact
You are responsible to support our customers by providing helpful information, answering queries + resolving complaints.
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).
To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
To provide, document, follow- up on quotations + opportunities in line with the customer account strategy.
To qualify + enter customer orders into the operational execution process.
To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best- in- class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
What we would like you to bring
Bachelor’s degree in Logistics, Supply Chain Management or a related field.
Strong logical thinking, high attention to detail and accuracy in documentation.
Good English communication skills (written and verbal).
Team- oriented mindset with the ability to work overtime and handle high- pressure situations, particularly during peak seasons.
Committed, responsible, hard- working.
1–2 years of experience in a documentation role within Sea Logistics or a similar function. Fresh graduates with strong potential are also welcome.
What&039;s in it for you
At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:
Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
Innovation & Sustainability: Be part of a future- focused company driving real change in logistics and the planet.
Rewards & Recognition: Get rewarded for your passion, performance, and potential.
Learning & Development: Grow with us—personally and professionally—through world- class training and career pathways.
Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.
People- Centric Culture: Join a team where your voice matters and people genuinely care.
Who we are
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life- saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Logistics shapes everyday life- from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
Contact
Kuehne+Nagel Recruitment Team
APPLY HERE
