[Online-HN] Tổ Chức PMA Việt Nam - Professional Management Academy Tuyển Dụng Nhân Viên Course Consultant Full-time 2026

COMPANY INTRODUCTION

Hà Nội

Nhằm mở rộng hoạt động kinh doanh trong năm mới, Học viện PMA Việt Nam đang có nhu cầu tuyển dụng nhiều vị trí cho các tài năng đang tìm nơi để phát triển sự nghiệp.Tìm hiểu thêm tại website: www.pma.edu.vn | facebook: PMA Vietnam
PMA mang trên mình sứ mệnh nâng cao năng lực Quản lý và Năng suất lao động của các doanh nghiệp Việt Nam thông qua các hoạt động trong lĩnh vực tư vấn và đào tạo theo các tiêu chuẩn hàng đầu thế giới.
PMA Project Management Academy (www.pma.edu.vn ) là tổ chức chuyên tư vấn, đào tạo quản lý theo tiêu chuẩn quốc tế. PMA tự hào là Uỷ quyền Đào tạo của Học viện Quản Lý Dự Án Hoa Kỳ (PMI.org) tại Việt Nam.

Course Consultant – Indonesia Operations

Hà Nội

JOB DESCRIPTION

As a Course Consultant, you are the first point of contact for prospective learners and corporate clients exploring our training programmes. You will guide them through the enrolment journey — from initial enquiry to course selection, enrolment, and beyond — ensuring every learner feels understood, supported, and confident in their decision.
This role combines consultative selling, learner support, and relationship management. You will work with both individual learners (B2C) and organisations seeking training solutions for their teams (B2B), tailoring your approach to each context.
Key Responsibilities
Learner Consultation & Course Advising

Handle objections professionally and provide accurate, helpful information to support informed decision- making
Clearly explain course content, structure, schedules, pricing, and outcomes in a way that builds confidence and trust
Tailor consultation style appropriately for individual (B2C) vs. corporate (B2B) prospects
Recommend suitable courses and learning pathways based on the learner&039;s background, objectives, and budget
Engage with prospective learners and corporate clients via phone, WhatsApp, email, or in person to understand their learning goals and needs

Sales & Enrolment

Maintain accurate records of leads, follow- ups, and conversions in the CRM system
Follow up on pending enquiries and warm leads in a timely and culturally appropriate manner
Identify upsell and cross- sell opportunities — such as advanced modules, bundle packages, or complementary courses — based on learner needs
Convert enquiries into enrolments by guiding prospects through the sign- up and payment process
Meet monthly enrolment and revenue targets as agreed with the Sales Manager

Post- Enrolment Support & Onboarding

Act as the primary point of contact for learner questions during the early stages of their course
Welcome newly enrolled learners and ensure a smooth onboarding experience — including orientation, platform access, and schedule confirmation
Address concerns or issues promptly, escalating to the appropriate team when needed
Coordinate with the Class Admin team to ensure learners have all the information they need before their first session

Learner Progress Monitoring

Conduct regular check- ins with active learners to monitor satisfaction, attendance, and progress
Support learner retention by maintaining warm, ongoing relationships throughout the course duration
Gather learner feedback and relay insights to the instructional and operations teams for continuous improvement
Identify at- risk learners who may be disengaging or falling behind, and proactively offer support or solutions

REQUIREMENTS

What We&039;re Looking For
Required

Minimum 1–2 years of experience in sales, customer service, education consulting, or a related field
Organised and detail- oriented — able to manage multiple leads and learner relationships simultaneously
Familiarity with CRM tools or willingness to learn
Comfortable handling both inbound enquiries and outbound follow- ups
Strong interpersonal and communication skills — able to build rapport quickly and explain information clearly
Working proficiency in English (required); proficiency in Bahasa Indonesia is preferred

Preferred

Understanding of Indonesian learner behaviour, motivations, and common objections in the education context
Prior experience in the education, training, or e- learning industry
Comfortable with digital communication tools including WhatsApp Business, Google Workspace, and video conferencing platforms
Experience selling to or communicating with corporate clients (B2B)

BENEFITS

What We Offer

Base Salary Paid on a fixed date each month.Monthly Incentive Variable incentive paid monthly, based on enrolment count and revenue generated.

Compensation Structure

Total compensation consists of two components: a fixed monthly base salary and a variable performance incentive. Both components are negotiable based on experience and will be confirmed during the offer stage.

Calculated against agreed monthly targets.
Performance Metrics Number of enrolments closed + total revenue generated. Specific targets and incentive rates will be communicated during the offer and onboarding process.
Quarterly Bonus Additional bonus paid at the end of each quarter for sustained performance — based on cumulative enrolments and revenue across the 3- month period.

Other Benefits

Full- time employment with standard Indonesian labour benefits (BPJS Kesehatan, BPJS Ketenagakerjaan)
Structured onboarding and ongoing product training
A collaborative team environment with clear career progression pathways
The opportunity to be part of building something new — this is a foundational role in our Indonesia operations

HOW TO APPLY

Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 31/8/2026

APPLY NOW

Cập nhật gần nhất lúc: 2026-07-16 01:20:03