Online Learning Experience Officer (Scheduler)

General responsibilities of OLXO

Online operations

Monitor the scheduling dashboard to ensure teachers have entered the classroom on time and, when needed, allocate cover teachers accordingly.
Available on Slack and Skype (on assigned working shift) to promptly support technical issues and address all relevant queries from online teachers.
Ensure class schedules are updated promptly and accurately on the learning management system and virtual classroom platforms.
Help liaise between online and offline teachers on all matters relating to co- taught classes and students (student/class issues, questions/issues with actual lessons and curriculum, general questions between online and offline teachers).
Assist online teachers with the use of the learning management system and virtual classroom platforms.

Others:

Attend regular meetings and training sessions as scheduled by the OSLXM and/or OLXMs.

Specific role of OLXO- Scheduler:

Scheduling:

Make sure online teachers are fully aware of their weekly teaching schedule and are updated on all changes including class closing/opening/canceling/covering… on time.
Coordinate with LXOs (Schedulers) at all centers NTW on a daily basis regarding online class schedule (confirmation of opening online classes; online/offline sessions cancellation, covering…)

Reporting:

Prepare the online teachers’ monthly timesheets and other reports as required.
Weekly & MTD reports on Teachers’ Efficiency & Other reports as assigned.

A high level of organizational skills particularly in terms of time management and office management
Attention to detail and an ability to work to strict deadlines
Ability to deal with Vietnamese nationals as well as expats in a professional and courteous manner.
Careful, hard- working, good- natured, active. Have an inquiring mind
Vietnamese national and Holder of a Bachelor’s degree
Shift working
A high intermediate level in English
Computer literacy
Accurate and timely reporting
Ability to work in a team environment

Cập nhật gần nhất lúc: 2024-05-15 20:15:02