Online Operation Specialist

Responsibility 1: Supervise and support Online operation process at stores.
- Coordinate with Store manager, HR, Online Team at stores for operating improvement and order fulfillment efficiency
- Monitor and control daily order, and delivery status, solve operating issues to ensure on time delivery and order processing, delivery as defined rules
- Supervise of online daily operations at store (picking and packing quality, customer consulting, solving difficult problem)
- Support operation processes & rules on Speed L for Online Operation team (admin/operator, picker, packer, delivery man)
Responsibility 2: Evaluate Online staff’s performance at stores.
- Build education documents for re- training weak staff.
- Collect and analyze data from which to evaluate online staff’s performance including admin, picker, packer, delivery (number of handled orders, number of complaints, duration to handle an order).
- Find out difficulties that weak staff face, then find solutions to help them improve their performance.
Responsibility 3: Build an education document for training new and current staff.
- Build education document for staff (how to select products, prepare before picking, product arrangement on the cart, categories overview, ...)
- Build and organize tests, score ranking and evaluate staff based on test results.

Qualifications (Essential): College/University Diploma or any degrees equivalent to those above.
Major: E- commerce, Supply Chain & Logistics, Business administration, technology or equivalent
Knowledge:
- Have good knowledge of planning & training
- Understand operation and customer service in general
- Understand e- commerce
Necessary skills:
- Good communication and emotion control skills
- Have good general MS Office skill
- Able to work well under high pressure
- Have carefulness, patience, willing to learn attitude
- Strong analytical, plainning and problem solving skills
Other special request:
- English communication is preferable .
- Ready to work overtime (if any) and business travel

- Lunch allowance 50,000 VND/day
- Foreign language allowance (English, Korean)
- Dynamic environment, many challenges and development opportunities .
- Competitive salary package with annual salary review, performance bonus, profit share (13++)
- 12 days of leave/year
- Working time: Mon- Fri, 8.00 am- 5.00 pm
- Full Health insurance, social and unemployment insurances as defined by Law
- Bonus on holidays according to the company&039;s policy

Cập nhật gần nhất lúc: 2024-12-27 19:50:02