COMPANY INTRODUCTION
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Since 2015, CoderSchool has helped learners from all walks of life learn the top skills to launch their tech career journeys, people who were once: students, marketers, accountants, teachers, creatives, and even a former yoga instructor!
[Full- time] Learner Success Officer
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JOB DESCRIPTION
Overview:
As a Learner Success Officer at CoderSchool, you will play a key role in ensuring the success and satisfaction of our learners. This position requires high attention to detail, excellent interpersonal skills and a passion for delivering exceptional customer experiences.
Salary Range: 7,000,000- 9,000,000
Working Time: Based on the schedule assigned by the Line Manager, evenings and weekends required
Responsibilities:
Ticket Resolution:
Serve as the primary point of contact for complex learner issues
Resolve tickets promptly and satisfactorily.
Problem Resolution:
Implement preventative measures to minimize repeated challenges
Address and resolve escalated learner issues or concerns, ensuring timely and effective solutions.
Learner Engagement:
Regularly assess and improve learner success through in- house data and dashboards
Liaise with other departments and the Mentor team to optimize learner schedules
Collaborate with cross- functional teams to enhance the overall learner experience.
REQUIREMENTS
Qualifications:
Analytical mindset with the ability to understand key data and solve problems
Bachelor’s degree
1- 3 years experience working in customer service, ideally in education
Familiarity with learning management systems (LMS) is a plus
Customer- centric mindset and commitment to delivering outstanding experiences
Excellent interpersonal and communication skills.
English Communication skills
BENEFITS
You will have the opportunity to:
Work in a dynamic environment where your ideas are valued and your skills are constantly challenged
Be part of impactful to connect you with the vibrant, youthful energy of tech students from across the country
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 30/11/2025
APPLY NOW
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