Primary Objective:
Improve the operation procedure at store to bring customers convenience and comfort when shopping online
Improve operations and service in B2B Online to enhance skills and improve revenue for sales
Completed signed- jobs by B2B Operation Deputy Manager/ Manager
Recruiting new customers, approach and research market demand.
Key Activities:
Operation management
Support
Improvement
Procedure
Others assigned by higher level
Roles and responsibilities:
Operation & Sale management (40%)
- Follow sale of customers for monitor, increasing sale , up sale/ cross sale with related depts if any.
- Learn best practices from 1 store and apply to other stores in terms of operation
- Make the monthly report sales, issues & solutions an overview report of B2B sale
- Take care of the hotline to ensure all customer responses are answered correctly & timely.
- Deeply understand about systems and the logic of each one to maximize the efficiency and minimize the errors in operation- Receive the program of MD, MKT monthly and brief to all stores
- Propose top items, top sales and activities to MKT, MD after analyzing & discussing with store site- Implement activities to achieve B2B sale target.
Recruiting new customers & increase sales (15%)
- Filter and send quotations according to each customer&039;s request.
- Integrate into the system
- Make a list of customers&039; debts according to the actual receipt of goods.
- Look for and take care of customers of B2B channels
- Proposal for new product / product solution to increase sale
- Review appendices and contract
- Gather feedback and customer requirements
- Do service research and development to increase customers experince
- Approach and investigate market demand
Procedure (15%)
- Check and monitor operation, urge reminders to ensure compliance with the procedure
- Make & revise OJT timely
- Make & revise the operation flow & procedure for system, process, service, equipment….
- Make & revise training documents timely
Improvement (15%)
- Survey competitors & make a report to compare the weak point & strong point so as to improve next time
- Innovate existing processes and procedures to ensure operate smoothly & increas customer satifition.
- Observe and listen to problems from the store/ customers to give solutions quickly
- Improve picking and packing process so as to speed up orders processing
- Apply technology in operating to increase productivity
Supporting (15%)
- Call support from HQ to support Omni in peak time
- As a connection between HQ & stores to help the store achieve goals
- Support the store when there are problems related to online sales: product, system and operation
- Support to clearly explain the problems in the procedure so that the store always does it right
